MHPCC
CCAC to Become HPC Help Desk - Monday, May 18th, 2015
31 March 2015
The Consolidated Customer Assistance Center is Getting a New Name.

In order to more accurately describe the services provided, the Consolidated Customer Assistance Center (CCAC) will be renamed the "HPC Help Desk." This change will be effective 18 May, 2015.

On this date, access to the HPC Help Desk ticket system will change from the current location (https://help.ccac.hpc.mil) to the new https://helpdesk.hpc.mil. Accordingly, the email address to contact the HPC Help Desk will be help@helpdesk.hpc.mil.

The old URL and email address will remain available with auto forwarding and redirection for a period of time, but you are encouraged to update your bookmarks and contacts with these new addresses starting 18 May 2015.

The phone number, 1-877-222-2039, will remain the same.
Holiday Notice - Friday, April 3rd, 2015
30 March 2015
On Friday, April 3rd, 2015 MHPCC will be operating on a holiday schedule. The center will be open and all technology services will be available, however MHPCC will be operating at reduced staffing levels.

If you require assistance, onsite staff will be available to respond to Severity 1 Help Desk calls at 808-879-5077, and if necessary, MHPCC will contact other technical staff if needed. If you anticipate requiring any special assistance on April 3rd, please contact our User Services department or the CCAC by email or by telephone.


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Software Request Form

Please complete the software request form below. Allow a minimum of one week for evaluation, after which you will receive approval/disapproval notification.

If you have additional concerns, please contact:

Requester Information

Name: [REQUIRED]

MHPCC UserID: [REQUIRED]

Email Address: [REQUIRED]

Telephone: [REQUIRED]

Project: [REQUIRED]

Company/Organization: [REQUIRED]

Your Computational Technical Area:

Software Information

Requested for MHPCC system (check all that apply):

Macintosh (Mac OSX)
Riptide (Linux)
PC (Windows, Linux, UNIX)
Other:

MHPCC inventory tag (e.g. M002428), hostname, or N/A if unknown: [REQUIRED]

Software Name: [REQUIRED]

Software Version: [REQUIRED]

Description/Functionalities:

Vendor Name:

Vendor Telephone:

Vendor Address/Public Domain Archive Site:

Do you need this software by a certain date? [REQUIRED]

Have you checked our Software Web page to see if we have a comparable application available?

Why do you prefer this particular software? Please list reasons. [REQUIRED]

Is this software package Export Controlled? [REQUIRED]
Yes No

Is the distribution of this software restricted under the International Traffic in Arms (ITAR) regulations? [REQUIRED]
Yes No

Please type the characters shown in the image:

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