Contact Us
| When to Contact the HPC Help Desk | Users should contact the HPC Help Desk when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 8:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| Phone Number | 1-877-222-2039 or (937) 255-0679 |
| Fax Number | (937) 656-9538 |
| Help E-mail | help@helpdesk.hpc.mil |
| Accounts E-mail | accounts@helpdesk.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP HPC Help Desk AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests |
Active users may submit tickets from the
HPC Help Desk ticket system. Inactive users may submit tickets from the Inactive User Help Ticket. |
| When to Contact MHPCC | Users should contact MHPCC when assistance is needed for support services not provided by the HPC Help Desk |
|---|---|
| Hours of Operation | 08:00 - 17:00 HST (GMT -10 hours), Monday - Friday (excluding holidays). |
| Phone Number | (808) 879-5077 |
| Fax Number | Fax: (808) 879-5018 |
| Help E-mail | help@helpdesk.hpc.mil |
| After Hours | Calls, e-mails and tickets received by Customer Service after normal hours of operations will be addressed the following work day. |
| Mailing Address | Maui High Performance Computing Center 550 Lipoa Parkway Kihei, Maui, HI 96753 |
| Ticket Requests |
Users may submit tickets from the
MHPCC Help Desk. |
